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I cannot access forum for paid customers

02-06-2009, 10:47 AM
# 1 (permalink)
I bought movie studio component but cannot access the appropriate forum
Transaction ID: 4P818808H7803524Y
02-06-2009, 10:49 AM
# 2 (permalink)
please read the email you received , you are advised to signup as shop customer and post in specific forums , I am changing your account level , in few min log out and post here

02-06-2009, 10:52 AM
# 3 (permalink)
just find out your purchase date was July 30 2008 , support is valid for 30 days only, sorry about that
02-06-2009, 05:34 PM
# 5 (permalink)
That is new to me. In the purchase process one sees it nowhere that support is for only 3 months. You can go through the process and see for yourself - from joomla extensions directory to adding the product to the cart and paying. The only conditions one see is what is here http://www.youjoomla.com/shop/_cart. Maybe you need to adjust that in the future.
Anyway, I cant argue with you on that. I bought the component for a project that I was never able to realise to I didnt use it immediately. I am now trying to make use of it but when I install I see a blank screen, the videos dont show. What options do you suggest for me to get it working now since I dont have access to the forum?
02-06-2009, 06:21 PM
# 7 (permalink)
check under Resources --> Videos Online
or direct link

site is not fully public so you always need to add index.php to the domain name to call it.
02-06-2009, 06:48 PM
# 9 (permalink)
added a mov file but the same problem
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