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refund question

12-11-2014, 05:52 AM
# 1 (permalink)
Dear youjoomla,

Last time I purchased membership, due to unforeseen circumstances, I did not download anything at all, and only asked one single question in the forum the entire duration of the membership, which was about how to change the background img. I also contacted billing about this issue but never got any response.

Is it possible to get a refund or at least a discount on another membership?

Thank you.

Are you sure your are posting in product assigned forum?: Yes

What is your CMS version?: Joomla 3.x

MySQL Version: 5.x

PHP version: 5.x

Link to installation: www.zhongwenmovies.com

Have you edited any files? If yes tell us which ones.: No

Is this personal or client website?: Personal
12-11-2014, 06:58 AM
# 3 (permalink)
Thanks, Neo.

I sent another message a moment ago.
12-11-2014, 11:22 AM
# 5 (permalink)
Honestly, in the last few years since I've been using Youjoomla, I never received a response when I utilized the form connected to the link you provided above. (http://www.youjoomla.com/contact-us-after-sales.html) This has occurred probably 5-6 times total. When it says "message was sent, please wait 24/48 hrs for a reply" etc., I assume it was actually sent.

How else can I contact someone?
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