I think neo you could be more kind in the way you phrase to potential customers... a) Being right (on the subscription issue) does not necessary mean you could be harsh to anyone b) If you were more business aware, your answer makes it look like you don't know about the question, or hikashop c) this type of impatiant answers shows the way you treat custumers too, and I saw it in other forums with paid customers...
I came to this website because my boss is looking for templates Hikashop friendly, as an old customer of yours, check in the forums if you have anything of the sort and this is the only post I found. No real answer to any knowledge of hikashop (a growing platform into the e-commerce development) and a rude and mistakenly self rightous answer... hence you miss the chance of a new customer
As an advice the answer to this post would be:
Sorry to hear you are having trouble with one of our templates, we are happy to help however we do not have you registered in our database to provide you with an answer.
Please contact us to see your subscription status
You are saying and giving the same as before but you save yourself up to call someone a thief, and may be a new customer... There are many templates companies out there and more and more often you read in forums that customer service is what makes developers decide from whom you buy...
May be is too much to ask for a tech guy, but you need to learn some basic marketing skills (and manners!)
Will make a lot of difference for you and your company (or the company you work for!
BTW the tip is free, eventhough I have no longer your subscription plans...