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Platinum renewal

08-20-2014, 05:13 PM
# 1 (permalink)
Trying to renew platinum subscription for 1 year (shows 88 ) but discount does not appear up to the point of the paypal transaction unless 88 is the discounted price.

How to proceed?

Are you sure your are posting in product assigned forum?: Yes

What is your CMS version?: Joomla 3.x

MySQL Version: 5.x

PHP version: 5.x

Link to installation: n/a

Have you edited any files? If yes tell us which ones.: No

Is this personal or client website?: Personal
08-21-2014, 12:12 PM
# 2 (permalink)
Hello globalspeak.

I will check this with the head admin and i will let you know as soon as possible.

Thank you.
Kindness costs the least, but is worth the most!
08-25-2014, 12:08 PM
# 3 (permalink)
Getting close to expiration. Please advise.
08-28-2014, 12:24 PM
# 4 (permalink)
Renewed without the discount. Please have accounting issue a refund for the difference.
08-29-2014, 08:24 AM
# 5 (permalink)
Hello globalspeak.

You already used the Platinum upgrade that is why you could not see the platinum discount, only the gold and developer discount.

Now you can see that the discount is available and if you upgrade your membership before expiration you will be able to use that discount.
Screenshot by Lightshot

Thank you.
Kindness costs the least, but is worth the most!
08-29-2014, 09:51 AM
# 6 (permalink)
My understanding is the discount is for renewing prior to expiration. If the renewal price is $88 then you do not owe me a refund. If the renewal price is $70 then you owe me an $18 refund. I Renewed yesterday. My expiration was 8/29.

So what is the price for platinum renewal prior to expiration?
09-01-2014, 03:14 AM
# 7 (permalink)
$18.00 refund issued , you should have seen the upgrade option instead full membership.
All fixed now. Sorry about the trouble.
09-01-2014, 01:16 PM
# 8 (permalink)
Thanks Neo
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