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Trouble with Huru Helpdesk

05-06-2010, 12:04 PM
# 1 (permalink)
fabiowoj
When i run the Huru Helpdesk, becomes this error:

Warning: htmlentities() expects parameter 1 to be string, array given in C:\xampp\htdocs\atendimento\templates\yoububble\se ttings.php on line 127

What it is? The helpdesk works on others templates, but not on yoububble.
05-06-2010, 11:05 PM
# 2 (permalink)
jaycburton
Greetings, and welcome to the forums.

I installed a copy of Huru Helpdesk I just downloaded, then installed the YouBubble template on the same site. I encountered no errors. Since you are installing locally, what PHP version are you using? What version of Joomla!, and what version of Huru Helpdesk?
05-07-2010, 10:02 AM
# 3 (permalink)
fabiowoj
hi jaycburton,

PHP: 5.2.1
Joomla! 1.5.15 Stable
Huru Helpdesk 0.88 beta


The problem occurred when click from frontend and New support(huru helpdesk).
05-07-2010, 10:23 AM
# 4 (permalink)
jaycburton
Hi - I would recommend upgrading PHP to at least 5.2.9, then test. As I previously mentioned, I did not encounter an error like you did.

I have used Joomla 1.5.15 to test Huru Helpdesk in the past, so you should be okay there. Of course, you should not use that version on a public site as it contains known vulnerabilities.
05-11-2010, 09:45 AM
# 5 (permalink)
fabiowoj
I don`t know why this error ocurred, but i comment the line 127 of settings.php

/*if($col != "change_font" && $col != "change_css" && $col != "change_menu") {
$my_url .= htmlentities($col) ."=".htmlentities($val) . "&";
}*/

And solved the problem.

Thanks.
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