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Purchased YouVida but i can download YouTrader

08-30-2012, 12:49 PM
# 1 (permalink)
teslabilisim
Hey'
i Just purchased YouVida Template and i can see it in my active subscribtions but in my download section there is only YouTrader Template related files.

I want to download what i purchased not another template. And customer support is terrible becase i cant diretly contact to you for a product that i paid for!

Are you sure your are posting in product assigned forum?: Yes

What is your CMS version?: Joomla 2.5

MySQL Version: N/A

PHP version: N/A

Link to installation: Index of /

Have you edited any files? If yes tell us which ones.: No
08-30-2012, 01:09 PM
# 2 (permalink)
arefund
Hello teslabilisim.

When you log in youjoomla.com you can see your dashboard and as you can see in your downloads there is the template your purchased. When you purchase the template in the zip file you get the Demo,Template and PSD source of that template.

Thank you.
Kindness costs the least, but is worth the most!
08-30-2012, 01:18 PM
# 3 (permalink)
teslabilisim
Quote:
Originally Posted by arefund
Hello teslabilisim.

When you log in youjoomla.com you can see your dashboard and as you can see in your downloads there is the template your purchased. When you purchase the template in the zip file you get the Demo,Template and PSD source of that template.

Thank you.

Tell me what the heck what you just said had to do with my issue.

I am telling you i have subscribbed and paid for "YouVida Template" not "YouTrader". In my Dashboard i can see what i purchased for: YouVida. But when i click on the Download Section i see files for "YouTrader Template"

Get it?

I paid for YouVida not YouTrader

Here is my billing information :

Contents of your purchase :
Cart ID : 97481
Vendor Product ID : 97481
Product Description : Vendor site cart purchase: Invoice 97481
Product Name : Cart Purchase: 97481
Quantity : 1

Vendor Product ID : c_prod
Product Description : YouVida
Product Name : YouVida
Quantity : 1

Total : 50.00 ( USD )

Billing Information
Mustafa Guven
IP: 88.234.210.207 IP Location: Istanbul ( Turkey )
mguven@gmail.com
905347667038
Fatih
Istanbul, XX 34300
Turkey ( TUR )
08-30-2012, 01:37 PM
# 4 (permalink)
arefund
Sorry my bad, I mixed the threads.

I can see what you are talking about, give me a few min i will check this with the head admin.

Thank you for understanding.
Kindness costs the least, but is worth the most!
08-30-2012, 03:12 PM
# 5 (permalink)
teslabilisim
Ok. I am waiting for your responde. Thanks.
08-30-2012, 04:43 PM
# 6 (permalink)
arefund
Please go now to your download section and you will see Youvida template files.

Sorry about the trouble.

Thank you for understanding.
Kindness costs the least, but is worth the most!
08-30-2012, 04:47 PM
# 7 (permalink)
teslabilisim
Oh finally, thanks for you help. i appreciate it.
08-30-2012, 05:33 PM
# 8 (permalink)
arefund
Your welcome. Closing the thread.
Kindness costs the least, but is worth the most!
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