Hi - The YJ support team is in a position to support YJ club members on YJ products, the general public on free YJ templates/extensions, and virtually anyone in some situations. However, you are seeking assistance on a product that has no connection with YouJoomla.
Please post questions about YJ products, or appropriate questions about Joomla! in the proper forum on this site. Kindly seek support on other providers' products from the appropriate resource. Thank you.