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-   YJ Movie Studio Free version (http://www.youjoomla.com/joomla_support/forumdisplay.php?f=97)
-   -   I cannot access forum for paid customers (http://www.youjoomla.com/joomla_support/showthread.php?t=2672)

kdanso 02-06-2009 10:47 AM

I cannot access forum for paid customers
 
I bought movie studio component but cannot access the appropriate forum
Transaction ID: 4P818808H7803524Y

neo 02-06-2009 10:49 AM

Re:I cannot access forum for paid customers
 
please read the email you received , you are advised to signup as shop customer and post in specific forums , I am changing your account level , in few min log out and post here

http://www.youjoomla.com/list-forums...customers.html

neo 02-06-2009 10:52 AM

Re:I cannot access forum for paid customers
 
just find out your purchase date was July 30 2008 , support is valid for 30 days only, sorry about that

neo 02-06-2009 10:53 AM

Re:I cannot access forum for paid customers
 
see here , http://www.youjoomla.com/shop/_catalog folder Joomla Extensions , read info please

kdanso 02-06-2009 05:34 PM

Re:I cannot access forum for paid customers
 
That is new to me. In the purchase process one sees it nowhere that support is for only 3 months. You can go through the process and see for yourself - from joomla extensions directory to adding the product to the cart and paying. The only conditions one see is what is here http://www.youjoomla.com/shop/_cart. Maybe you need to adjust that in the future.
Anyway, I cant argue with you on that. I bought the component for a project that I was never able to realise to I didnt use it immediately. I am now trying to make use of it but when I install I see a blank screen, the videos dont show. What options do you suggest for me to get it working now since I dont have access to the forum?

neo 02-06-2009 05:36 PM

Re:I cannot access forum for paid customers
 
post a link to your site please

kdanso 02-06-2009 06:21 PM

Re:I cannot access forum for paid customers
 
ccclonline.org/index.php
check under Resources --> Videos Online
or direct link
http://ccclonline.org/index.php?opti...d=27&Itemid=47

site is not fully public so you always need to add index.php to the domain name to call it.

neo 02-06-2009 06:23 PM

Re:I cannot access forum for paid customers
 
you can play , swf , mov MP4 files only not flv

kdanso 02-06-2009 06:48 PM

Re:I cannot access forum for paid customers
 
added a mov file but the same problem

neo 02-06-2009 06:53 PM

Re:I cannot access forum for paid customers
 
that is mov but not playable , if you cant play file in browser that it will not wor , add this file
http://mojklik.com/mov_files/hellboy_2-tlr1_h480p.mov


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