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-   -   Purchased YouVida but i can download YouTrader (http://www.youjoomla.com/joomla_support/showthread.php?t=10474)

teslabilisim 08-30-2012 12:49 PM

Purchased YouVida but i can download YouTrader
 
Hey'
i Just purchased YouVida Template and i can see it in my active subscribtions but in my download section there is only YouTrader Template related files.

I want to download what i purchased not another template. And customer support is terrible becase i cant diretly contact to you for a product that i paid for!

Are you sure your are posting in product assigned forum?: Yes

What is your CMS version?: Joomla 2.5

MySQL Version: N/A

PHP version: N/A

Link to installation: Index of /

Have you edited any files? If yes tell us which ones.: No

arefund 08-30-2012 01:09 PM

Hello teslabilisim.

When you log in youjoomla.com you can see your dashboard and as you can see in your downloads there is the template your purchased. When you purchase the template in the zip file you get the Demo,Template and PSD source of that template.

Thank you.

teslabilisim 08-30-2012 01:18 PM

Quote:

Originally Posted by arefund (Post 47936)
Hello teslabilisim.

When you log in youjoomla.com you can see your dashboard and as you can see in your downloads there is the template your purchased. When you purchase the template in the zip file you get the Demo,Template and PSD source of that template.

Thank you.


Tell me what the heck what you just said had to do with my issue.

I am telling you i have subscribbed and paid for "YouVida Template" not "YouTrader". In my Dashboard i can see what i purchased for: YouVida. But when i click on the Download Section i see files for "YouTrader Template"

Get it?

I paid for YouVida not YouTrader

Here is my billing information :

Contents of your purchase :
Cart ID : 97481
Vendor Product ID : 97481
Product Description : Vendor site cart purchase: Invoice 97481
Product Name : Cart Purchase: 97481
Quantity : 1

Vendor Product ID : c_prod
Product Description : YouVida
Product Name : YouVida
Quantity : 1

Total : 50.00 ( USD )

Billing Information
Mustafa Guven
IP: 88.234.210.207 IP Location: Istanbul ( Turkey )
mguven@gmail.com
905347667038
Fatih
Istanbul, XX 34300
Turkey ( TUR )

arefund 08-30-2012 01:37 PM

Sorry my bad, I mixed the threads.

I can see what you are talking about, give me a few min i will check this with the head admin.

Thank you for understanding.

teslabilisim 08-30-2012 03:12 PM

Ok. I am waiting for your responde. Thanks.

arefund 08-30-2012 04:43 PM

Please go now to your download section and you will see Youvida template files.

Sorry about the trouble.

Thank you for understanding.

teslabilisim 08-30-2012 04:47 PM

Oh finally, thanks for you help. i appreciate it.

arefund 08-30-2012 05:33 PM

Your welcome. Closing the thread.


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