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I paid but I am not able to login or download

Usually our system will grant you the access immediately upon successfully received payment. If you have problems accessing the members area please contact us with proof of payment . Also note that all questions will be answered within 24h period.

If you already have a free membership and decide to upgrade to any of our membership plans, please note that you must logout , clear cookies and than login  before you can access the club downloads 

 

Please note that if you paid with 2checkout  the fraud check process might take from 6h - 24h . You will not be able to download any of our products till 2checkout has finished this process.

If you are on a network that is using proxy or multiple Ip's you will not be able to login or download. If you share your membership information system will detect multiple IP's and your account will be automatically suspended.



 

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